Draft for business-owner review

Cancellation & Refund Policy

This policy explains how ConnectDeck Team subscriptions renew, how to cancel, and our approach to refunds. ConnectDeck is operated by Woodfield Innovations LLC. This is a draft prepared for business-owner review and is not yet legally approved.

Subscription renewal

ConnectDeck paid plans are monthly subscriptions that renew automatically until you cancel. Pro is $9.99 USD/month for 5 cards; Team is $79.99 USD/month for 30 seats and 30 cards. Capacity add-ons (extra Pro card packs at $4.99/month per 5 cards; extra Team seat packs at $4.99/month per 10 seats) also renew automatically until canceled. Applicable taxes may be added.

How to cancel

You can cancel your subscription at any time using the verified billing-management method for your account. Cancellation stops future renewals; your subscription remains active until the end of the current billing period. Reducing your card or seat allowance may affect which cards or seats remain active.

[OWNER TO CONFIRM] The exact verified cancellation procedure (for example, the billing portal or account settings path) and its effective date are pending confirmation. We will not describe an in-app cancellation button or support email until verified.

Refund eligibility

[OWNER TO CONFIRM] Refund eligibility — including whether partial or full refunds are offered for unused billing periods, and any rules for downgrades or allowance reductions — is pending confirmation. No refund guarantee is stated until verified.

Billing errors

If you believe you were charged in error, contact us through our contact page so we can review the charge.

Changes to this policy

We may update this policy from time to time. We will post the revised policy on this page and update the "last reviewed" date below.

Last reviewed: [OWNER TO CONFIRM date]. Draft — not yet legally approved.